Att fiber box red alarm light how to#
Att fiber box red alarm light install#

We rescheduled for an 'Emergency appointment 8-4 Sunday' and were assured this meant a tech would show up. At 4:30 when they didn't show up, we were told 'Fiber techs don't work on Saturdays, so no one should have scheduled this appointment'.

We schedule a repair tech for '8-4 Saturday'. The jack itself fell out, and when I looked it turns out the jack wasn't actually mounted properly in the box.įast forward a bit, and every single interaction with AT&T since this happened on Friday has been a filled with lies. There's a quick-connect cable with a green end on it that snaps into a jack that's supposed to be semi-permanently installed. My wife was vacuuming, bumped the box, and the entire fiber cable connection came apart.

Att fiber box red alarm light install#

It turns out the little 'not-modem' they install (the little white box that runs a cat5 cable to the router) wasn't installed right. You have to log into the admin configuration again to revert it to the settings or the arrangement you want.Looking for advice. Note: Take note that a factory reset would clear up saved settings and data on the gateway/router. Release it when the lights turn back on again.Press and hold it for about 15 seconds or until you see the lights go off.Using your paperclip or the pin, reach the reset button and press and hold it.Then, locate the reset button, which is usually on the back part of the hardware.First, look for a paperclip or a SIM card pin.Here’s how you can factory reset your gateway/modem or router: Step #5: Factory Reset the GatewayĪnd last, but most definitely not least is to perform a factory reset of the gateway/modem.įactory resetting can clear up the bugs that could have been left running, hindering it to perform appropriately.

If there are, then you’ll need a replacement of the device because it really wouldn’t work properly. Inspect the ports to see if there are missing contact points. READ ALSO : Can I Use a VPN With AT&T Internet? Fool Proof Guide If the connections are good, then the issue could be with the ports of the modem or the router. Step #4: Inspect the Ports on the Gateway/Modem or Router Are there missing teeth on the locks of the Ethernet cable? Are there cuts and slices on the power cord? NOTE: Do this for all the wires and cables that are connected to the gateway/modem. It’s also going to be worth checking the status of the cables. Since the red blinking/flashing light is caused by a power disruption, it could be a problem with the AC power cord, which could either be loose or not connected properly. Step #3: Check the Cables/Wires and Its ConnectionĪfter toggling the software, let us now try checking if the connections are properly inserted and attached to the ports.Ĭheck the connectivity of all wires and cables by detaching them from the ports, and then plugging them back in again. If not, initiate the restart by unplugging the power cord for about 15 to 30 seconds before plugging it back in again.

Att fiber box red alarm light how to#

READ ALSO : How To Enable UPnP On AT&T Router? Quick GuideĪfter doing this, your gateway should restart automatically.